Returns Policy

At MyCore Supplements Ltd., we know that everything doesn’t always go to plan so we have implemented an extensive but not exhaustive returns policy. Please feel free to contact us with any queries.

Items Damaged in Transit

If any items are damaged in transit, we ask that you report it to us within 2 working days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Please email us at info@mycoresupplements.ie prior to returning any goods giving a reason for the return and photos if applicable. We must receive the product within 30 days of purchase or we cannot give a refund or replace the item.

Once the item in full is received back into our warehouse, we’ll issue a replacement or full refund excluding shipping cost.

Items Faulty on Arrival

If your items are faulty on arrival, you have 4 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund (Minus Shipping Costs) to you via your original payment method.

Return shipping costs are buyer’s responsibility.

We test returned items, and if a returned item is found not to be faulty by our quality control we will return the item to you, in this instance you will be liable for the return carriage.

Please email us at info@mycoresupplements.ie prior to returning any goods giving a reason for the return and photos if applicable. We must receive the product within 30 days of purchase or we cannot give a refund or replace the item.

If you change your mind.

If you have simply changed your mind about any item ordered and you wish to return it.

We cannot accept goods back if you have opened the product and simply do not like the taste.

The item must not be used and must be ‘as new’ when returned to us.

Once you’ve informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received at our premises, we’ll issue a full refund for the product to your original payment method minus our original shipping and handling costs.

Please email us at info@mycoresupplements.ie prior to returning any goods

Please note this policy has some limitations and does not apply to trade customers.

Incorrect Item Received

If for any instance the wrong item is shipped in our error. We are more than happy to exchange it.

We cannot exchange or refund any opened products.

Please email us at info@mycoresupplements.ie prior to returning any goods

Please note:

We cannot accept any returns which have been opened due to Health and Safety reasons. We can only accept returns that are in their original condition, and all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund/exchange.

All products sold on this site are not guaranteed effective by the owners of this site. Product descriptions are a copy of information found on the manufacturer website. We are not directly responsible for the claims made about the products. We do our best to provide you with quality supplements so please email us with any queries/problems you might have. Please note that any fraudulent transactions will be reported to the relevant authorities.